Shipping policy

Where we ship
Elecsy currently ships to addresses within the United States only.

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You'll receive an email confirmation as soon as your order is placed.

Where your order ships from, and delivery time
Not every product ships from the same place, and each product page says where it ships from.

  • Marked "Ships from a US warehouse" on the product page: ships from a US warehouse and typically arrives 5–8 business days after it ships.
  • Not marked: ships from our supplier's overseas warehouses, mainly in China, and typically arrives 10–20 business days after it ships. It can take longer during holidays or carrier delays.

Delivery estimates start on the day your order ships, after processing. If your cart has items from different warehouses, they can ship separately, with separate tracking numbers.

Shipping rates

  • Orders $50 and over: free shipping
  • Orders under $50: flat rate of $5.99

Shipping costs are shown at checkout before you pay.

Order tracking
When your order ships, we'll send you a tracking number by email. Tracking can take up to 24–48 hours to show updates after shipping, and longer for items shipped from overseas.

Delays
Occasionally, carriers experience delays due to weather, holidays, or high volume. If your order hasn't arrived within 10 business days of shipping (US warehouse items) or 25 business days of shipping (overseas items), contact us at support@elecsymart.com with your order number (e.g. #1023) and we'll look into it right away.

Lost, stolen, or damaged packages
If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then contact us within 5 days of the delivery date. If your item arrives damaged, email us within 5 days of delivery with photos or a video, and we'll make it right. See our Refund Policy for full details.

Incorrect address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible, and we'll try to update it before your order ships.

Questions?
Email us at support@elecsymart.com. We're here Monday–Saturday.