Contact Information

We're a small team and we actually read your emails. Here's how to reach us.

Customer Support

📧 Email: support@elecsymart.com

⏱️ Response time: Within 24 hours, 7 days a week

For faster help, please include your order number (format: ELC-1023) in your email subject line.

What to Email About

• Order status, tracking, or delivery questions
• Refunds, returns, or damaged items
• Wrong item received or missing items
• Product questions before you buy
• Wholesale or bulk order inquiries
• Press, media, or partnership inquiries

Business Hours

We respond to emails Monday through Saturday, 9 AM – 6 PM Central Time. Sunday and US holiday emails get answered first thing the next business day.

Business Address

Elecsy
13061 Kerry St
Garden Grove, CA 92844
United States

(This is our business mailing address. Please don't ship returns here without contacting us first — we'll send specific return instructions for each product.)

Owner / Operator

This store is independently owned and operated by Bao Huynh.

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⚡ Most questions get answered same-day. Drop us a line — we're here to help.