Refund policy

Return Window You may request a return within 30 days of delivery.

Condition Items must be unused, in original packaging, and in the same condition you received them.

Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we can't issue a refund for items lost in transit back to us.

Refunds Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items If your item arrives damaged or isn't what you ordered, contact us within 7 days of delivery with photos — we'll cover the cost of a replacement or refund in these cases.

How to Start a Return Email support@elecsymart.com with your order number and reason for return, and we'll walk you through next steps.