Refund policy

Return Window You may request a return within 30 days of delivery.

Condition Items must be unused, in original packaging, and in the same condition you received them.

How to Start a Return Please contact us before sending anything back. Email support@elecsymart.com with your order number and reason for return. Once your return is approved, we'll reply with return instructions and the return address. Items sent without prior approval may not be accepted.

Return Shipping Customers are responsible for return shipping costs. We recommend a trackable shipping method, as we can't issue a refund for items lost in transit back to us.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

In some cases, we may, at our discretion, issue a refund without requiring the item to be returned.

Damaged or Incorrect Items If your item arrives damaged, defective, or isn't what you ordered, contact us within 5 days of delivery with photos or a short video showing the issue. We'll send a replacement or issue a refund at no cost to you.